How to Get the Most of the National Enquiries Rail Helpline

Network Rail is the owner and operator of Britains railway infrastructure including the tracks, signals, tunnels, bridges, viaducts, level crossings and stations.

The UK has the fastest growing railway network in Europe with a growth of 36% in business in the last ten years. Network Rail owns over 10,000 miles of track and there are over 1 billion rail journeys made each year with an average of 2.75 million passengers travelling every day.

The National Rail Timetable contains full details of more than 20,000 passenger train services operated by Britains 23 train operating companies across the National Rail network, together with rail and shipping connections with Ireland, the Isle of Man, the Isle of Wight, the Channel Islands and certain European destinations.

National Enquiries Rail remains the official information service for National Rail and provides impartial advice on all aspects of train travel including timetables, fares and buying tickets, live train running updates and other useful information.

If you are looking to buy tickets then it is important that you decide which tickets will suit you best. There are various options open to you including Advance, Off-Peak, Anytime, Season, Rovers and Rangers and if you are travelling around London, an Oyster card may be appropriate. You can speak to the National Enquiries Rail helpline to find which ticket is right for you.

To find the best route and cheapest prices you can use the on line Journey Planner or go through National Enquiries Rail.

You cannot buy tickets online through National Enquiries Rail but you can purchase them from one of the Ticket Retailers shown after you have selected your ticket in the Journey Planner. You can however, buy tickets through National Enquiries Rail over the phone, using the customer services helpline. You can of course also buy tickets through the ticket offices and self service ticket machines at stations.

Railcards and other discounts

Railcards offer good value for money if you travel by train, saving you at least a third on rail fares. 12 month Railcards cost from £18 to £26 each. Other discounts may be available on line or you can call the National Enquiries Rail helpline.

Depending on the type of ticket held, you may be able to make changes to travel plans, or obtain a refund if you are unable travel. To find out more you can go online to the ‘Changing and Cancelling Tickets’ page or call the National Enquiries Rail helpline. If you have an Advance ticket it will not be refundable.

Information for business travelers

National Enquiries Rail offers a lot of information relevant to business travelers. Whether a regular traveler or not, our up-to-date, real-time information can assist you with planning and making your journey.

Travel assistance

If you would like assistance when making a journey, such as help getting on or off a train, ramps for a wheelchair, please contact the Train Company that manages the station you are starting your journey from. Try to give a minimum of 24 hours notice.

Contact the National Enquiries Rail [] Helpline for more information.